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Shipping Instructions

Shipping cassette repairs to RCSS

  • Please pack boxes to weigh less than 50lbs. each.
  • If shipping a pallet, please shrink-wrap and label the pallet.
  • Please include a completed Repair Order Form.
  • The customer is responsible for insuring shipment at full replacement value.
  • Ship to:
    Rochester Cassette Sales and Service
    50 Old Hojack Lane
    Hilton, NY 14468.
  • Upon receipt of cassettes, we will evaluate them and contact you with a quote for repair.

NOTE: IT IS ILLEGAL TO SHIP ITEMS THAT ARE CONTAMINATED WITH BODILY FLUIDS. ANY SUCH ITEMS WILL BE DISCARDED.

Shipping surplus purchases

If shipping surplus cassettes that RCSS is purchasing, please mark all boxes "ATTN: Buy Back Program".

ID Cameras to RCSS

ID cameras are very fragile. Please contact our Shipping Department for special camera size boxes and packing material to ensure safe transport at no additional charge.

Shipping returns

An RMA number and an RMA form (which we will complete and forward) is required. Please contact our Shipping Department for number assignment and form.

To track your package

  • Call Claudia in our Shipping Department for the status of your shipment.
  • If you prefer to track the package yourself, check your invoice for the tracking number and visit ups.com.

At Rochester Cassette we take every precaution when packaging and shipping your product to ensure that your product arrives safely at your facility. Our preferred shipping partner is UPS which picks up daily from our facility at 4:30pm. However, we regularly review shipping costs to ensure that we are utilizing the most cost effective shipping options.

Shipping costs are the responsibility of the customer unless special arrangements have been made in advance.

If you need current pricing, please request a quotation.